Returns & Refunds Policy

Returns and Exchanges Due to the consumable nature of our natural honey and strict hygiene and safety standards, About Journey does not accept physical returns or exchanges once a product has been dispatched and delivered. All sales are final.

Damaged, Defective, or Incorrect Items We take great care in packaging our glass jars for transit. However, if your order arrives damaged, broken, or with a tampered seal, we will gladly replace the item or issue a full refund without requiring you to ship the broken item back to us.

• You must notify us within 24 hours of receiving the delivery.

• Please email us at aniandjoenterprise@gmail.com with your order number and clear photographs of the damaged product and the exterior shipping box.

• Upon verification, a replacement will be dispatched immediately, or a refund will be initiated.

Cancellations

• Before Dispatch: You may cancel your order for a full refund if it has not yet been dispatched from our facility. Please contact us immediately at aniandjoenterprise@gmail.com to request a cancellation.

• After Dispatch: Once an order has been handed over to our shipping partners, it cannot be canceled.

Refund Processing Approved refunds will be credited back to your original method of payment. As per standard Indian banking procedures, please allow 5 to 7 business days for the refund amount to reflect in your bank account or credit card statement. We do not charge any fees for processing a reimbursement.

Contact Us If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: aniandjoenterprise@gmail.com

• By mail: Ani & Jo Enterprise, 3/105/2, Thanivillai Junction
  Mathoor, Kanyakumari District, Tamil Nadu - 629177